Customer Service (Chinese) Permanent Night Shift
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
Position - Customer Service Start Date - 20th Jan Requirement : Degree/Diploma | Fresh Grad [SPM WITH EXP][ PASSED SPM WITH CERT] Working Hour : 5 days in a week (Mon-Sun). Permanent night shift , 9pm-6am (Rotation Shift) Working Location : KL Sentral Language : Mandarin/Cantonese/ both ( Able to converse, read and write) Salary : RM4000-RM4500 KPI : Up to 300RM Night Shift Allowance : Up to 320RM - Minumim 1 year relevant working experience in voice channel support in customer service - Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving. - Proficient in Mandarin either Cantonese and English is a must - Malaysian Native speaker with above or more required languages is an added advantage - Always perform duty in professional manner at all times - To demonstrate willingness and effort to offer help needed to customer and peers with respect - Being attentive during training & call handling - Equipped with negotiation skills and able to handle difficult customer over the phone calls. - Proficient in general computer knowledge & skills. - Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be responsive - Always acknowledge and deliver respond to Team leader or supervisor. - Flexible and quickly adapt to new processws and information changes. - Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help
- Permanent Job
- 5 days a week
- Medical
- KPI Incentive: Upto 300
- Night shift allowance: up to RM320