a. Learning Technology:- Attending to classroom and office facilities queries and supports. (Regular classroom support and maintenance)
- Supporting Online Learning Services, Computer hardware, software and application troubleshooting
- Support computer lab maintenance and application deployment.
- VOI/VDI server & Classroom Central Control software administration and maintenance.
- Supporting Learning Management Systems such as Moodle, My Media, MS Teams, Zoom, Skype etc.
- Support audio/visual equipment such as live streaming,
- Handling teaching equipment and devices such as wireless microphones, iPads, pointers, Multimedia cards, Converter, visualizers etc.
b. Administrative IT:- E-Card system user access, encryption, data maintenance and processing.
- E-Card hardware and system issue troubleshooting for all campus users.
- E-Card e-Payment issue troubleshooting with third-party payment gateway vendor.
- Various reports of issue checking and troubleshooting with finance and tenant
- Student photo collection, card printing and campus E-Card processing and distribution
- POS machine setup, maintenance and troubleshooting
- Door access setup, maintenance and troubleshooting
- Shared folder Access Management and setup (new or existing users - Library Papercut system issue checking with user and system troubleshooting)
- Asset management and inventory update for E-Card devices
- Finance SQL system troubleshooting
- Smart meter payment system checking and troubleshooting
c. Network Services:- Tier 1 and Tier 2 network troubleshooting, and system administration.
- Support ISP leased lines coordinating & troubleshooting. LAN and Wireless LAN installation and support.
- Wireless LAN and LAN Network cabling (copper/fiber) service and maintenance.
- Support of Network Monitoring System, DHCP server, Syslog, DNS server, TFTP & FTP server and IP management system.
- Monitor and manage all Building ELV Room equipment, structure, fiber, LAN wired and power source connection.
- Monitor and manage server room network configuration. Includes A3 Main Data Centre and B1 Backup Server Room including air-con, UPS, fire system, CCTV, server rack, and cabling.
- Support access control in network security management.
- Support the user's access authentication system.
- Support SSL VPN in XMU Malaysia.
- Supports IP phone, PBX, and video conferencing systems.
d. Other Tasks:- Preparing online guides, checklists and procurement or assets documentation
- Supporting University events such as student recruitment or orientation etc.
- Learning and adopting new technology, performing ad hoc functions as and when required.
