Customer Support Agent (Supporting AUS & NZ)
RM 4,000 - RM 4,000 / month
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Exciting Opportunity: Customer Service Executive (Supporting AUS & NZ), Immediate Hiring !
What We Offer:
Basic Salary: RM 3785-RM 4000
Other benefits: KPI Bonus, Fixed Bonus, Medical Insurance, Dental / Optical claim, Night shift allowance
Location:
- Skypark@One City, Subang Jaya
Job Scope:
- Delivering excellent customer service to customers via inbound/outbound calls, live chat & email;
- Taking ownership to solve challenges faced by customers and clients' partners;
- Assist and resolve customers' inquiries with general concerns related to company's products/services
Working Hours:
Shifts: Monday to Sunday (morning, afternoon, and night shifts)
Schedule: 5 working days with 2 days off (based on shifts)
Daily Hours: 9 hours per day (8 working hours + 1-hour break)
Working hours: Night shift (Supporting AUS & NZ market)
Requirements:
- Candidate must possess at least Diploma and above
- SPM candidates with at least 1 year experience in a call centre environment
- Minimum 1 – 2 years’ experience as CS in BPO
- Required language: Proficient in English (both written and spoken)
- Previous experience supporting Australian and New Zealand market will be an added advantage
- Basic knowledge on cars will be advantageous
Job Type: Full-time
Pay: Up to RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
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