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English Speaker Customer Service Executive January Intake

Salary undisclosed

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Project: E-hailing project

Working Days: 6 days’ work, 1 day off

Working Hours: 24/7 Rotational shift (9 hours per shift)

JOB REQUIREMENTS:

Excellent communication and writing skills in English and Bahasa Malaysia.

SPM leavers are encouraged to apply.

Able to work on rotational shifts.

Prior working experience in the call service industry will be an added advantage.

Good problem solving skills and ability to perform under a high paced working environment.

Age Group: 18-55 years old.

JOB DESCRIPTION:

Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

Exceeding customer expectation in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA.

Good computer literacy

Job Type: Full-time

Pay: Up to RM2,800.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Work Location: In person