Telephone Operator

JOB REQUIREMENTS:

• 1 year experience.
• Minimum SPM or Diploma in Tourism Management.
• Good communication skill for both English & Bahasa Malaysia. Multiple language skills are an advantage.
• Able to work under shift duty and public holiday.
• Self-starter, results oriented and also a team player.
• Pleasant personality.

JOB RESPONSIBILITIES:

• Monitors and to report any error or defects of any PABX switchboard or out of order.
• To operate and be responsible for the In-house Music System and to execute emergency paging should the need be in cases of fire, bomb threat, etc.
• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Handles guest and employee inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.
• Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
• Connects local and international calls quickly, courteously and accurately.
• Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
• Projects the image of being courteous, friendly service at all times.
• Reports to supervisor and Duty Manager on any guest complaints.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.

"Your benefits will include a competitive starting salary. As a valuable associate of Berjaya Times Square Hotel, you will become a member of the Berjaya Hotels & Resorts which provides reduced hotel room rates in our hotels not only in Malaysia but worldwide, plus discounts on products and services offered by Berjaya Group Subsidiries and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global organization like ours"

Job Type: Full-time