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Ticketing Officer - Airlines/Flight Ticket

RM 1,800 - RM 3,500 / month

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As a Ticketing Officer, you will play a vital role in assisting customers with their travel needs. You will be responsible for booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues. Your goal is to ensure a seamless travel experience for our customers.

Responsibilities

  • Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
  • Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
  • Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
  • Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
  • Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
  • Stay updated with industry trends and airline policies to provide accurate and timely information to customers
  • Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

Job Type: Full-time

Pay: RM1,800.00 - RM3,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

  • Travel Agency Work: 2 years (Required)

Application Deadline: 12/31/2024