Operations Specialist – Contact Centre

Job Description

• Provide quality customer service to clients over phone call or email
• Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
• Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
• Provide testing assistance and support of new systems and tools.
• Support ad-hoc tasks as assigned
• Team Player to ensure contact center KPIs are met

Technical Skills

• Good Proficiency in using MS Office (Excel, Word)

  General Skills

  • Chinese literacy and fluency in Cantonese and English is a must
  • Good work ethics with high level of integrity, detailed oriented, compliant and process driven
  • A team player who is hardworking, able to prioritize and meet deadlines
  • Possess good problem solving ability, interpersonal skills.
  • Strong organizational and time management skills
  • Able to work independently within TATs and contribute as a team player.
  • Strong Oral and written communication skills
  • Must be able to work in a high stress environment

    Prior Experience

    • Minimum 2-3 years’ experience in working on contact center.
    • Insurance knowledge will be a plus

      Education/ Qualification

      • Candidate must possess at least a diploma preferably of any field

medical leave medical insurance

EPF socso