Manager, Field Operations

JOB SUMMARY

The Manager, Field Operations is responsible for overseeing and optimizing the company's dealer and service center network in the automotive industry. This role requires a strategic thinker with excellent leadership and operational management skills to ensure efficient operations and superior customer service delivery across the network.

RESPONSIBILITIES

Network Management:

• Manage and oversee a network of dealerships and service centers to ensure compliance with company standards and operational guidelines.
• Develop and maintain strong relationships with dealership owners, service center managers, and key stakeholders to foster collaboration and alignment with organizational goals.

Operational Excellence:

• Implement and monitor operational procedures to optimize efficiency and quality of service delivery.
• Conduct regular audits and assessments to ensure adherence to operational standards and regulatory requirements.

Performance Management:

• Set clear performance objectives for dealerships and service centers and monitor performance metrics to drive continuous improvement.
• Provide guidance and support to improve operational performance, customer satisfaction, and profitability.

Training and Development:

• Coordinate training programs for dealership staff and service center teams to enhance skills and capabilities in service delivery, product knowledge, and customer engagement.

Market Analysis and Strategy:

• Conduct market analysis and competitor benchmarking to identify opportunities and threats in the market.
• Develop strategies and initiatives to expand market share and improve customer retention within the assigned territory.

Budget Management:

• Develop and manage budgets for operational expenses, ensuring cost-effectiveness and efficient resource allocation.