Viewer Experience Advocate - Native Korean
Salary: RM8,000 + RM889 (KPI allowance)
Working Hour: Mon – Sun (5 days per week), 8am-8pm
Work Location: Sunway Visio
Note: Previous experience of technical helpdesk or fresh graduate can apply
Role Description:
Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be an exceptional addition to our Viewer Experience team. As a Viewer Experience Advocate, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.
What you will do
- Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues, content & basic site and application navigation.
- Provide account and application support to our viewers, specifically with regards to software functionality & troubleshooting of system configurations and network settings.
- Give accurate and real-time responses to viewer inquiries. What to bring
- Good in typing, phone, and computer navigation skills.
- Familiarity with digital streaming services and devices.
- Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team.
- Communicate effectively and professionally with others, from viewers to fellow advocates.
- Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24 hour support
Job Types: Full-time, Permanent, Contract
Contract length: 24 months
Pay: RM8,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you okay to work on rotational shift?
Education:
- Bachelor's (Preferred)
Language:
- Korean (Preferred)
- English (Preferred)
Work Location: In person