Telephone Operator

Summary:

One is responsible to operate the hotel telephone switchboard and answer all calls promptly.

He/she has to work closely with all departments on telephone related matter.

Duties and Responsibilities:

· To answer all incoming and house calls promptly and courteously.

· To take down messages for guests and transmit promptly.

· To provide wake-up call service to guests.

· To answer guests queries and provide information.

· To Ensure that the PMS/Raw Data System are running smoothly.

· To keep the operator’s room clean and tidy at all times.

· To check daily on every shift, the PABX switchboard room is operating smoothly.

· Must be familiar with hotel’s emergency procedures and policies in order to play an active role in the event of an emergency.

· Participates in any scheduled training and development program that may improve personal or departmental standards.

· Perform other duties as assigned job-related tasks as assigned by the Duty Manager and/or Management.

· He/she employed by Front Office Department and as such he/she may be assigned to any area that the management deems suitable and necessary.

SPECIAL REQUIREMENTS

· Must be thoroughly conversant with the Opera computer systems.

· Must be thoroughly conversant with the switchboard.

· Must have full knowledge of emergencies procedures, e.g., calling of Doctor, Ambulance, Police and Fire Department.

· Must be discreet with information received from callers. All information must be kept strictly confidential.

· Must have full knowledge of all Hotel’s policies and procedures.

· Must be familiar with the local areas.

· Must have knowledge of all room types, layout and amenities.

· Must have full knowledge of all facilities in the hotel.

Job Type: Full-time

Pay: From RM1,800.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Parental leave
• Professional development