Sales Operations Executive

Key Responsibilities

Sales Operations & Fulfilment

• Oversee and manage daily sales operations to ensure seamless order fulfilment, timely delivery, and optimal customer satisfaction.
• Monitor, coordinate, and manage stock levels, inventory, and logistics to facilitate efficient order processing.
• Collaborate with the Sales & Marketing Director to develop and implement streamlined sales processes.
• Plan and execute in-house promotions and roadshows, working with the mall's A&P team to boost sales revenue and brand visibility.

After-Sales Service

• Ensure the delivery of prompt and effective after-sales service, including addressing customer inquiries, complaints, and product returns.
• Coordinate with the service team to resolve post-sales issues efficiently and ensure customer satisfaction.
• Foster long-term relationships with clients to ensure repeat business and enhance customer loyalty.

Corporate Sales & Leads Management

• Take the initiative in managing corporate sales leads, following up with potential clients to convert leads into sales opportunities.
• Conduct product demonstrations and presentations to corporate clients, showcasing the unique features and benefits of Ergoworks products.
• Respond to corporate sales inquiries, providing accurate and detailed product information.
• Prepare and send customized quotations aligned with client needs and specifications.

Retail HR Management

• Assist with retail HR-related tasks, including recruitment, onboarding, training, and performance management of retail staff.
• Work closely with the HR department to ensure effective staff scheduling, rotation, and compliance with company policies.
• Support the development and implementation of employee development programs to enhance team performance.

Ad-Hoc Duties

• Take on additional responsibilities and tasks as assigned by management, including assisting with sales reporting, market research, and other operational needs.
• Contribute to the ongoing improvement of operational processes and departmental goals.

• Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Minimum of 2-3 years of experience in sales operations or related roles, preferably in retail and corporate sales environment.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal teams.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Knowledge or experience in retail HR management will be an advantage.