Customer Relations Executive

RM 2,000 - RM 3,000 / Per Mon

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Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
Handle customer’s concern, analyze root cause and take improvement activities
Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through RM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
To ensure compliance to customer data utilization by dealer management and Honda Malaysia
Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)
Coordinate First 1K PMSS activity with Sales

Minimum Diploma in any field (Added advantage if working experience is similar industry)
Able to communicate effectively in English and Bahasa Malaysia (written and spoken)
Fresh graduate are welcome to apply
Excellent Telephony, Communication and Interpersonal skills
Strong Language Skills
Prepare simple report (if required)
Customer Service Oriented and believes that “customers come first”
Competent in Microsoft Office (Word, Excel, Power Point).
Independent, high commitment, self-motivated and good problem solving