Operations Lead - Collection Team

At SPEEDHOME, We empower tenants and landlords with trust, transparency, and innovation in the property rental process. As an Operations Lead, you will oversee our Collection Team, ensuring operational excellence while driving team performance and collaboration. Join us to make a tangible impact in a dynamic, purpose-driven environment.

The Purpose of the Role

Your mission is to lead and optimize the performance of our Collection Team. You will implement processes, mentor team members, and ensure compliance while delivering outstanding results that align with SPEEDHOME’s vision for revolutionizing the rental experience.

Key Responsibilities

Leadership & Team Management

• Inspire and guide the team to achieve individual and group KPIs.
• Foster collaboration, accountability, and open communication within the team.
• Mentor and train team members on systems and management procedures.

Operational Excellence

• Monitor team performance and refine workflows to improve efficiency.
• Plan, prioritize, and allocate tasks to address critical cases or projects effectively.
• Identify inefficiencies, propose updates, and implement approved changes.

Problem-Solving & Escalations

• Handle complex cases, acting as the main escalation point and delivering timely solutions.
• Review reports, documents, and communications for accuracy and quality.

Reporting & Compliance

• Analyze inbound trends and turnaround times, preparing regular performance reports.
• Ensure adherence to company policies, procedures, and relevant regulations.
• Communicate updates and feedback between management and the team.

Working Hours and Terms

• Days: Monday – Friday
• Hours: 9:00 AM – 6:00 PM
• Location: On-site, with occasional flexibility as needed

What We’re Looking For

A Champion Mindset

You’re resilient, proactive, and thrive in a fast-paced environment.

Consistency

You’re detail-oriented and maintain high standards in all tasks and responsibilities.

Deliver on Promise

You take ownership of your responsibilities and follow through on commitments, regardless of challenges.

Requirements

Education

• Bachelor’s degree in Business Administration, Management, or a related field.

Experience

• 1-2 years of leadership or supervisory experience, preferably in operations or customer service.

Skills

• Leadership: Proven ability to inspire and mentor teams.
• Communication: Strong verbal and written skills for clear interactions with stakeholders.
• Analytical: Proficient in data analysis and reporting.
• Technical: Skilled in Microsoft Office Suite and familiar with CRM tools (e.g., ZOHO).
• Compliance: Knowledge of SOPs and relevant regulations.
• Organization: Strong prioritization and time-management skills.
• Collaboration: Skilled in fostering teamwork and maintaining positive relationships.

Traits

• Adaptable and resourceful, thriving in a dynamic environment.
• Proactive problem-solver with sound decision-making skills.

Why Join SPEEDHOME?

Purpose-Driven Work

• Contribute to a platform that simplifies and enhances the rental process for all stakeholders.

Innovative Environment

• Be part of a forward-thinking company that embraces technology to drive change.

Career Growth Opportunities

• Take on exciting challenges that sharpen your skills and expand your career potential.

Collaborative Culture

• Work with passionate, like-minded individuals who thrive on teamwork and innovation.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Maternity leave

Schedule:

• Day shift
• Monday to Friday

Willingness to travel:

• 75% (Preferred)

Work Location: In person