Customer Service - Helpdesk Officer
Salary undisclosed
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Job description:
- Answer incoming calls/emails/live chats from customer.
- Identify inquiries/issues/complaints raise by customer.
- Log all incoming transaction in ticketing system for documentation/escalation/report
- Escalate the requests/issues/complaints to appropriate division/department
- Provide feedback to customer once solution/outcome receives
- Comply with the KPI set by Quality Assurances team
- Adhere to Quality Assurance guidelines
- Attend any other tasks assign by Team Leader/Helpdesk Manager
Job Requirement:
- Minimum SPM/STPM Holder
- Strong communication skills for both Bahasa Malaysia & English
- Able to work in rotational shift (Night shift) and public holiday.
- Have basic computer knowledge
- Possess own transport as public transport is not available during the night (no night shift for women staff)
Job Type: Permanent
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Yearly bonus
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