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Customer Service Specialist

RM 7,000 - RM 7,000 / month

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  • Resolve various business inquiries, consultations, and requests through online and phone channels.
  • Handle the full process of customer complaint cases until closure.
  • Timely dissemination of company-related information via emails, text messages, etc.
  • Conduct routine outbound calls and follow-ups in compliance with regulatory requirements.
  • Assist the customer service team in optimizing processes, establishing multi-channel service models, and improving service quality.
  • Complete other tasks assigned by superiors.

Job Type: Full-time

Pay: Up to RM7,000.00 per month

Schedule:

  • Monday to Friday

Application Question(s):

  • Have you worked in either Banking, Financial Services or Insurance industry before?

Experience:

  • Customer Care Specialist: 4 years (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person

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