Customer Service (Chinese)- Day Shift Only
1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
3. Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
4. Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
5. Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.
Working Location
· Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
Work Location: Menara Sunway Visio, Cheras
Salary: RM3600 Basic + RM500 KPI allowance
Shift Time: 9 Am to 6 pm, Monday to Sunday (5 day working+ 2days off)
Job Type: Permanent
- Need someone to start on 3rd March.
- Can speak fluent Mandarin or Cantonese.
- Can read and write Traditional mandarin.
- Customer Service experience preferable.
Fixed day shift job, 9 am to 6 pm
Best location and chance to work with MNC environment
Industry to work is Airline