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Customer Service (Chinese)- Day Shift Only

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 3,600 / Per Mon

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1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.

2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.

3. Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.

4. Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.

5. Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.

6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

Working Location

· Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur

Work Location: Menara Sunway Visio, Cheras

Salary: RM3600 Basic + RM500 KPI allowance

Shift Time: 9 Am to 6 pm, Monday to Sunday (5 day working+ 2days off)

Job Type: Permanent

- Need someone to start on 3rd March.

- Can speak fluent Mandarin or Cantonese.

- Can read and write Traditional mandarin.

- Customer Service experience preferable.

Fixed day shift job, 9 am to 6 pm

Best location and chance to work with MNC environment

Industry to work is Airline

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