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Customer Support Executive (Hong Kong Support)

  • Full Time, onsite
  • Agensi Pekerjaan Talent Recruit Sdn Bhd
  • Gerbang Nusajaya, Malaysia
Salary undisclosed

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Company Background

We are representing our client a global CX solutions provider are currently hiring for the new E-Hailing & Deliveries Service / Data Centre project to support Hong Kong region.

Work Location: Iskandar Puteri, Johor

  • Accommodation provided (for outstation candidates)

Benefits

  • Basic RM3,000 to RM3,200
  • 6 days Allowance = RM300
  • Night Shift Allowance = RM300
  • KPI Allowance = RM400
  • Public Holiday Rate
  • OT Rate
  • Shuttle Services Provided : Tampoi, Skudai, Taman U, Bukit Indah, Gelang Patah, City Square, Larkin, Mutiara Rini

Main Responsibilities:

  • Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.
  • Proficient in computer typing skills
  • Ability to handle multiple tasks in a fast-paced environment.
  • Good computer literacy

Requirements

  • Min 18 years old, completed with SPM, UEC, and IGCSE certificates.
  • 5.5 / 6 working days - Compulsory working on Public Holidays and Weekends
  • Must commit to work 24/7 shift

Qualified and interested candidates may apply online or email your resume to [email protected]

Only shortlisted candidate will be notified

Job Type: Full-time

Pay: RM3,000.00 - RM3,400.00 per month

Schedule:

  • Day shift

Application Question(s):

  • What is your expected salary?

Work Location: In person