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Training Specialist, DC

RM 3,000 - RM 5,000 / month

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Key Responsibilities:

1. Training Needs Assessment (TNA):

  • Assist Manager to conduct needs assessments to identify knowledge, skills, abilities (KSA) gaps and training requirements among warehouse employees & international team
  • Collaborate with local warehouse managers and international teams to gather insights into specific regional needs and challenges
  • Regularly review and update training needs assessments to adapt programs to evolving business demands

2. Training Program/Materials Development:

  • Assist Manager to design and develop comprehensive training programs/materials (including SOP, user guide) for warehouse staff & international team, incorporating best practices, industry standards, and company-specific procedures
  • Ensure that training materials are up-to-date, relevant, and accessible to all trainees
  • Assist Manager to develop and implement onboarding programs for new employees (warehouse staff & international team), ensuring a smooth transition into their roles
  • Stay abreast of technological advancements in training and recommend innovative solutions, leverage learning management systems (LMS) to improve training efficiency, tracking and managing online/offline modules

3. Training Delivery:

  • Assist Manager in the delivery of training programs through various methods, such as classroom instruction, on-the-job training, e-learning, and workshops Communicate progress, challenges, and outcomes with the relevant teams
  • Collaborate with local trainers to ensure effective and culturally sensitive training delivery
  • Monitor training sessions to ensure they meet quality standards and objectives

4. Training Evaluation:

  • Assist Manager to establish key performance indicators (KPIs) and metrics to assess the effectiveness of training programs
  • Regularly evaluate the performance of training initiatives, seeking feedback from participants and stakeholders and make continuous improvements to training content and delivery methods
  • Use evaluation data to make continuous improvements to training content and delivery methods

5. Collaboration and Communication:

  • Collaborate closely with cross functional departments, especially operations, HR, and senior management, to align training initiatives with organizational goals
  • Communicate regularly with international warehouse managers to understand specific training needs and challenges