Training Specialist, DC
RM 3,000 - RM 5,000 / month
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Key Responsibilities:
1. Training Needs Assessment (TNA):
- Assist Manager to conduct needs assessments to identify knowledge, skills, abilities (KSA) gaps and training requirements among warehouse employees & international team
- Collaborate with local warehouse managers and international teams to gather insights into specific regional needs and challenges
- Regularly review and update training needs assessments to adapt programs to evolving business demands
2. Training Program/Materials Development:
- Assist Manager to design and develop comprehensive training programs/materials (including SOP, user guide) for warehouse staff & international team, incorporating best practices, industry standards, and company-specific procedures
- Ensure that training materials are up-to-date, relevant, and accessible to all trainees
- Assist Manager to develop and implement onboarding programs for new employees (warehouse staff & international team), ensuring a smooth transition into their roles
- Stay abreast of technological advancements in training and recommend innovative solutions, leverage learning management systems (LMS) to improve training efficiency, tracking and managing online/offline modules
3. Training Delivery:
- Assist Manager in the delivery of training programs through various methods, such as classroom instruction, on-the-job training, e-learning, and workshops Communicate progress, challenges, and outcomes with the relevant teams
- Collaborate with local trainers to ensure effective and culturally sensitive training delivery
- Monitor training sessions to ensure they meet quality standards and objectives
4. Training Evaluation:
- Assist Manager to establish key performance indicators (KPIs) and metrics to assess the effectiveness of training programs
- Regularly evaluate the performance of training initiatives, seeking feedback from participants and stakeholders and make continuous improvements to training content and delivery methods
- Use evaluation data to make continuous improvements to training content and delivery methods
5. Collaboration and Communication:
- Collaborate closely with cross functional departments, especially operations, HR, and senior management, to align training initiatives with organizational goals
- Communicate regularly with international warehouse managers to understand specific training needs and challenges
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