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Technical Support - Mandarin Speaker (Open to SPM Graduates)

RM 2,800 - RM 3,100 / month

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TRAINING PROVIDED (4 WEEKS)

Location: Ara Damansara

Salary: RM3100

Allowance: RM500 (KPI Bonus) + RM600 (Night Shift Allowance)

Working hours: 9am - 6pm/6pm - 3am

Responsibilities

  • Managing inbound calls, chats, and emails to address customer inquiries, complaints, feedback, and other concerns related to the company’s products.
  • Delivering exceptional customer service by providing accurate information and exceeding customer expectations.
  • Collaborating with team members to meet key performance indicators (KPIs) and service level agreements (SLAs).

Requirement

  • Can read and speak Mandarin proficiently
  • Local Malaysian
  • Open to SPM graduates

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM2,800.00 - RM3,100.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Can you read and speak Mandarin? Please rate out of 10
  • How soon can you join?
  • What is your expected salary?

Work Location: In person

Expected Start Date: 02/12/2025