Customer Service Assistant

Job Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or in person
• Offer information about products and services
• Update customer records and databases
• Help customers with technical issues
• Recommend products or services to customers
• Direct customers to other departments or management

We are seeking a Customer Service Assistant to join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.

Requirements:

Clear and Effective Communication

• Respond to inquiries promptly and professionally.
• Use simple, clear, and empathetic language.
• Actively listen to understand customer needs.

  Problem-Solving Skills

  • Take ownership of the issue until the case resolved.
  • Offer practical, actionable solutions quickly.
  • Think creatively to address unique customer needs.

    Empathy and Patience

    • Show understanding and compassion for customer concerns.
    • Remain calm and patient, especially with frustrated customers.

      Positive Attitude

      • Approach every interaction with enthusiasm and respect.
      • Avoid showing frustration or annoyance, even in challenging situations.

Joy Design Studio Sdn. Bhd. is Malaysian-based furniture retailer and interior design & build company. Dedicated to deliver you a good design with affordable price. Joy products consist of urbane furnitures and home furnishing products. Our concept is Scandinavian Mid Century and most of the products are house design.

For more information, kindly visit us at www.joyd.my.

Benefits:

• Medical Leave
• Annual Leave
• EPF/Socso/PCB
• Parental leave
• Company Trip
• Professional development