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Customer Success Specialist (Reservation Platform) -Taiwan Market

RM 3,500 - RM 4,500 / Per Mon

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  • Answer customer inquiries over the phone, chat, and/or email
  • Log customer interactions in our system for proper documentation
  • Follow-up with customers as appropriate
  • Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)
  • Participate in team meetings and strategize on team performance improvement
  • Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement
  • SPM or Diploma in any discipline
  • At least 6 months experience in BPO Sector
  • Fluency in spoken Traditional Chinese, English will be added vantage
  • Full Training Provided
  • Applicant must be willing to work in G Tower, Kuala Lumpur
  • Language Allowance RM500
  • Training Provided
  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)