Customer Success Specialist (Reservation Platform) -Taiwan Market
RM 3,500 - RM 4,500 / Per Mon
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- Answer customer inquiries over the phone, chat, and/or email
- Log customer interactions in our system for proper documentation
- Follow-up with customers as appropriate
- Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)
- Participate in team meetings and strategize on team performance improvement
- Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement
- SPM or Diploma in any discipline
- At least 6 months experience in BPO Sector
- Fluency in spoken Traditional Chinese, English will be added vantage
- Full Training Provided
- Applicant must be willing to work in G Tower, Kuala Lumpur
- At least 6 months experience in BPO Sector
- Language Allowance RM500
- Training Provided
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
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