ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What to expect?
- Administer the CMDB by working closely with other process leads and ensure that asset specific information are accurate and consistently following the processes
- Maintain/Develop CMDB standards, CMDB plans and procedures
- Implement the CMDB policy and standards and to provide guidance to all team members on how to perform CMDB processes
- Assist with the development, implementation, and maintenance of all Configuration Management Database (CMDB) processes and activities
- Execute activities to identify new CI's and new CI relationships using automated tools or well-defined processes, as well as stale CI's and relationships
- Performs reconciliation of CMDB data, ensuring exceptions are noted between CMDB, discovery information, and other authoritative sources
- Lead activities to correct any gaps or inefficiencies in CMDB data, including Configuration Items and their respective attributes
- Establish audit practices and to conduct audits to ensure data integrity and confirm accountable parties comply with processes
- Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
- Assist with the design of the CMDB data models including classes, naming conventions, relationships etc.
- Work closely with service owners to ensure the CI mappings are accurate and up to date
- Work directly with the IT Asset and Configuration Manager to develop strategy and roadmap for CMDB implementation and upkeep
- Work closely with IT Security and Tooling Tribe especially ServiceNow Squad to work through any discovery blockers
- Identify and maintain all assets and features associated with the Configuration Items (CIs)
- Proactively identify and suggest improvement opportunities to the Discovery and Configuration Management functions
- Create technical documentation related to CMDB discovery and service mapping processes
- Assist with developing user training documentation and end user / quick reference guides
- Produce weekly, monthly, and quarterly reports on CI data accuracy including stale, orphan, and duplicate Cis
- Create and update knowledge base articles to improve support team effectiveness
What will make you successful?
Education, qualification and training:
- University degree – (preferably in IT)
- ITIL v3/v4 Foundation certified and preferably knowledge/experience in Agile methodology will have added advantage
- System Administrator certification in ServiceNow or similar ITSM tool is a plus
- Demonstrated experience in tool based Discovery / Event Management Fundamentals
Experience and Professional Knowledge:
- Minimum of 5 years experience in Configuration Management in banking & financial services industry
- Extensive knowledge of the ServiceNow platform
- Experienced in design, implementation and documentation of the CMDB
- Extensive experience in the design, implementation and documentation of Workflows
- Experience and knowledge of change management principles, methodologies, tools and CMDB
Interpersonal Skills:
- Excellent stakeholder management and relationship builder
- Be a firm counterpart for both internal and external vendors
- Strategic thinking and alignment skills (vision/concepts)
- Result oriented, persuasive, problem solving skills
- Accountability, taking ownership and flexibility
- Excellent and effective communication skills - both verbal and written in English
- Detail oriented in the execution of procedures
- Good team player, who shares problems and solutions, pro-actively offers to help others
- Strong focus on operational excellence and on continuous improvement
What we offer
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
