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Content Moderator (Simplified Chinese)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 3,700 / Per Mon

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Original
Simplified

1. Content Review & Evaluation:

  • Review and evaluate user-generated content to ensure IT aligns with the platform’s guidelines and community standards.
  • Moderate content including text, images, videos, and other user submissions, ensuring compliance with relevant policies and legal requirements.

    2. Flagging & Removal:

    • Flag and remove inappropriate, offensive, or harmful content that violates community standards, platform rules, or legal regulations.
    • Take swift, decisive action to address violations while maintaining accuracy and consistency in judgment.

      3. Staying Updated on Platform Guidelines:

      • Continuously stay informed on updates to platform guidelines, rules, and best practices.
      • Maintain a high level of brand advocacy, ensuring that all moderation actions reflect the platform's mission and values.

        4. Collaboration & Process Improvement:

        • Collaborate with other team members to ensure moderation processes are efficient, consistent, and timely.
        • Participate in team discussions and share insights for improving content moderation workflows.

          5. Handling High-Volume Content Review:

          • Manage high volumes of content review during peak hours, ensuring that all reviews meet typing speed and productivity targets.
          • Prioritize urgent or escalated content issues to ensure timely resolution.

            6. Feedback & Policy Recommendations:

            • Provide constructive feedback on content moderation practices and recommend improvements to the policies, tools, and procedures.
            • Assist in testing and refining new moderation features or processes.

              7. Meet Performance Targets:

              • Work towards achieving individual and team performance goals, along with other key performance indicators (KPIs), as set by your supervisor or management.

                C. Qualifications

                • Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.
                • Experience: Previous experience in content moderation, customer service, or a related role is preferred. Familiarity with social media platforms, online communities, and content moderation tools is a strong advantage.

Role: Content Moderator/Backend Agent

Intake: (10th & 24th February 2025)

Language: Mandarin/Average English – Simplified Chinese

Working hour: 10am-7pm(Fixed)

Days: Mon-Sun (Only 5 days per week and 2 days are off)

Budget: Salary: Basic 3.1k + Skill Allowance 500 + perfect attendance allowance 100

Location: Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur

  • Normal Working hours -10 am-7 pm, 5 days a week
  • Best location and chance to work with MNC environment
  • Permanent and Secured Job
  • EPFO/SOSCO
  • Medical Benefit