Content Moderator (Simplified Chinese)
RM 3,500 - RM 3,700 / Per Mon
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1. Content Review & Evaluation:
- Review and evaluate user-generated content to ensure IT aligns with the platform’s guidelines and community standards.
- Moderate content including text, images, videos, and other user submissions, ensuring compliance with relevant policies and legal requirements.
2. Flagging & Removal:
- Flag and remove inappropriate, offensive, or harmful content that violates community standards, platform rules, or legal regulations.
- Take swift, decisive action to address violations while maintaining accuracy and consistency in judgment.
3. Staying Updated on Platform Guidelines:
- Continuously stay informed on updates to platform guidelines, rules, and best practices.
- Maintain a high level of brand advocacy, ensuring that all moderation actions reflect the platform's mission and values.
4. Collaboration & Process Improvement:
- Collaborate with other team members to ensure moderation processes are efficient, consistent, and timely.
- Participate in team discussions and share insights for improving content moderation workflows.
5. Handling High-Volume Content Review:
- Manage high volumes of content review during peak hours, ensuring that all reviews meet typing speed and productivity targets.
- Prioritize urgent or escalated content issues to ensure timely resolution.
6. Feedback & Policy Recommendations:
- Provide constructive feedback on content moderation practices and recommend improvements to the policies, tools, and procedures.
- Assist in testing and refining new moderation features or processes.
7. Meet Performance Targets:
- Work towards achieving individual and team performance goals, along with other key performance indicators (KPIs), as set by your supervisor or management.
C. Qualifications
- Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.
- Experience: Previous experience in content moderation, customer service, or a related role is preferred. Familiarity with social media platforms, online communities, and content moderation tools is a strong advantage.
- Work towards achieving individual and team performance goals, along with other key performance indicators (KPIs), as set by your supervisor or management.
Role: Content Moderator/Backend Agent Intake: (10th & 24th February 2025) Language: Mandarin/Average English – Simplified Chinese Working hour: 10am-7pm(Fixed) Days: Mon-Sun (Only 5 days per week and 2 days are off) Budget: Salary: Basic 3.1k + Skill Allowance 500 + perfect attendance allowance 100 Location: Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
- Normal Working hours -10 am-7 pm, 5 days a week
- Best location and chance to work with MNC environment
- Permanent and Secured Job
- EPFO/SOSCO
- Medical Benefit
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