Store Manager

Job Responsibilities

As the Store Manager, you will:

1. Store Asset and Profit Management

• Ensure accurate fixed asset stock counts and optimize inventory management.
• Monitor and manage utility bills to reduce costs.
• Prepare and analyze financial and operational reports to drive profit improvements.

  2. Store Operations Management

  • Plan and delegate tasks effectively to ensure smooth daily operations.
  • Confirm staff attendance and review work schedules.
  • Manage return orders, cash handling, and ensure compliance with policies.
  • Organize and lead store meetings to align on goals and updates.
  • Track production and operational performance to meet targets.
  • Handle and resolve customer complaints promptly and professionally.

    3. Quality, Service, and Food Safety Management

    • Implement and monitor food safety and quality self-checks.
    • Respond to customer reviews across all channels to maintain brand reputation.
    • Analyze key performance indicators and create improvement plans.
    • Ensure adherence to weekly cleaning and maintenance schedules.

      4. Staff Development and Leadership

      • Lead recruitment, interviews, and onboarding processes.
      • Develop training schedules and track implementation to foster growth.
      • Conduct floor assessments to ensure leadership consistency and accountability.
      • Facilitate communication between team members to strengthen collaboration.
      • Oversee staff promotions and performance evaluations.

        5. Sales Growth and Local Engagement

        • Explore local business opportunities to boost sales.
        • Manage and engage with local social media groups to drive brand visibility.
        • Track and support the success of new product launches to meet sales goals.

HeyTea – The Global Pioneer in Innovative Tea Experiences

HeyTea is searching for a passionate and results-driven Store Manager to lead operations, inspire teams, and uphold the highest standards of quality, service, and food safety. This is an exciting opportunity for dynamic individuals who thrive in fast-paced environments and are eager to grow their careers in a global brand known for innovation.

Location: Puchong

Job Requirements

To succeed in this role, you should have:

• Proven experience in the food and beverage industry.
• A fast learner with strong computer skills and data analytics capabilities.
• Exceptional problem-solving skills with the ability to respond quickly to unexpected incidents.
• Excellent communication skills and an extroverted, collaborative personality.
• A proactive mindset suited to fast-paced, dynamic environments.

  Preferred Attributes:

  • A team-oriented approach that values solutions over blame.
  • A passion for working in a fun, engaging, and exciting workplace.

Benefits

Joining us offers a wealth of benefits, including:

• Competitive Compensation: Attractive salary and monthly performance bonuses.
• Employee Perks: Exclusive staff purchase privileges.
• Comprehensive Coverage: Medical insurance and statutory contributions (EPF, SOCSO, EIS).
• Career Development: Opportunities for overseas training in China and clear growth paths.
• Festive Recognition: Special gifts during celebrations.
• Dynamic Environment: Work with a global brand in a fun and fast-paced culture.

  Why Join Us?HeyTea is more than a workplace – IT’s a place to innovate, grow, and inspire. Lead the way in redefining tea experiences and build your career with a global pioneer. Apply now and make every cup extraordinary!