F&B Service Crew / Service Leader

RM 1,800 - RM 2,200 / Per Mon

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Customer Service:

Greet and welcome guests with a friendly and professional attitude.
Take accurate food and beverage orders, addressing any customer queries and providing recommendations.
Ensure timely delivery of orders while maintaining high standards of quality and presentation.
Resolve customer complaints and concerns promptly to ensure satisfaction and maintain a positive dining experience.
Engage with guests to ensure satisfaction throughout their dining experience and make adjustments as necessary.

Team Leadership:

Lead, motivate, and train the restaurant team to deliver exceptional service.
Foster a positive work environment and maintain high morale among the team.
Monitor and evaluate team performance, providing constructive feedback and guidance.
Plan and manage staffing schedules, ensuring adequate coverage for peak times.
Oversee team development and ensure ongoing training for skills enhancement.

Operational Efficiency:

Assist in the preparation and presentation of food and beverages, adhering to health and safety regulations.
Ensure that all food safety and cleanliness standards are maintained, both front-of-house and back-of-house.
Help with restaurant set-up and clean-up, ensuring a well-organized and spotless environment.
Monitor the dining area and back-of-house operations for cleanliness, ensuring compliance with all restaurant policies and procedures.

Quality Control:

Ensure all food and beverage items are served in accordance with the restaurant’s quality standards.
Uphold the restaurant’s operating procedures and ensure all team members adhere to them.

Additional Responsibilities:

Any other tasks or duties assigned by the Management or Head of Department.
Contribute to the development and implementation of new processes to improve efficiency and customer satisfaction.

Achieve at least SPM education
Experience in F&B is an added advantage.
Fresh graduate is welcome to apply.
Familiarity with restaurant operations, including POS systems and inventory management.
Able to communicate in Mandarin, English and Bahasa Malaysia.
Able to start work immediately.
Friendly, service-oriented, and a team player.
Ability to follow instructions and work independently as well as part of a team.
Willingness to learn and adapt to new tasks and procedures.
Strong leadership skills to motivate and manage a team effectively.
Excellent customer service and conflict resolution abilities.
Exceptional leadership, organizational, and problem-solving skills.
Good communication skills and a positive attitude.
Able to work in a fast-paced environment.
Willing to work on weekends and public holidays, overtime.
Work location: Sri Hartamas, Kuala Lumpur, Puchong, Selangor (Puchong Jaya)