Customer Experience Executive (Immediate Hiring)

Job Description:

• Attended inbound calls from customers
• Handle appointment inquiries/requests by phone, email, and live chat.
• Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions.
• Provide excellent and high-quality service in a timely and professional manner.
• Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
• Any other duties and responsibilities that may be assigned to you by the management from time to time.
• Establish sustainable relationships and engage customers by taking the extra mile
• Preferable if candidate are able to begin work immediately

Job Requirements:

• Experienced in the Financial industry will be added value.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Fresh Graduates are encouraged to apply.
• At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
• Able to speak and write fluently in English and Bahasa Malaysia
• Applicants must be willing to work in Menara Suezcap, KL Gateway
• Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.

Benefits

• EPF
• SOCSO
• Travel allowance
• Great working environment
• Promising career growth.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay