System Service Support Executive

RM 2,800 - RM 3,500 / month

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Job Responsibilities

Provide technical support and troubleshooting for system-related issues.
Assist clients in system setup, configuration, and user training.
Respond to service requests via calls, emails, and tickets in a timely manner.
Collaborate with internal & external vendor teams to resolve escalated technical problems.
Perform system updates, patches, and maintenance as required.
Document support cases, resolutions, and standard operating procedures.
Ensure compliance with company policies and industry standards.
Conduct testing and provide feedback on system enhancements.

Requirements

Diploma/Degree in IT, Computer Science, or a related field.
Experience in technical support, customer service, or system administration.
Strong problem-solving and communication skills.
Familiarity with ERP, CRM, or cloud-based systems is a plus.
Ability to work independently and manage multiple tasks efficiently.
Proficient in MS Office; familiarity with accounting software is advantageous.
Responsible, team-oriented, self-motivated, and disciplined.
Able to meet deadlines under pressure.
Mandarin proficiency is preferred for dealing with Mandarin-speaking vendor team.

Benefits

Career progression opportunities with attractive rewards.
Comprehensive training and development programs.
Allowances for travel, meals, optical, apparel, and dental.
Examination and study leave.
Team-building activities and outings.
Healthy work environment with a gym, café, lounge, and luxury hostel accommodations.

For those interested, please email your CV/resume to [email protected]. Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Schedule: