Assistant Outlet Manager
As the Assistant Outlet Manager, you will be responsible for performing the following tasks to the highest standards:
· Maintain a high customer service focus by approaching your job with the customers always in mind.
· Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
· Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
· Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
· perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
· Create an environment where everyone in the department and focus on “creating that special experience” to deliver exceptional customer service.
· Actively seek verbal feedback from customers and team members at each service period.
· Agree on and implement actions to make improvements to customer service.
· Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Outlet Manager.
Job Types: Full-time, Permanent
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Lumut: Reliably commute or planning to relocate before starting work (Required)