Customer Care Representative | KL Sentral
RM 1,800 - RM 2,600 / month
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Position: Customer Care Consultant / Customer Service Consultant (TV and Radio Operator)
Location: KL Sentral, Kuala Lumpur
Basic Salary: RM1800 (after probation up to RM2400)
Benefits: Up to RM200.00 Rewards & Recognition Allowance (Depending on KPI)
Working Days: 5 days 2 days off
Working Hours: 8AM to 5PM / 12PM to 9PM
Requirements:
- SPM/O-Level with at least 2 years working experience in customer service.
- Diploma with minimum 6 months working experience in customer service.
- Degree fresh graduates are welcomed.
- Good command of spoken and written English and Bahasa Malaysia.
- Able to work on public holidays, weekends and on rotational shifts.
- Able to start immediately.
Job Description:
- Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance.
- Escalated complaints or requests via Service Requests & Trouble Tickets.
- Cross-selling of all products and services including all upgrades for product & packages.
- Spin-gating attempt for customers who request to downgrade their packs.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Undertake any other duties as-and-when assigned by the Management.
- You will be accountable for meeting individual (KPIs) and team goals.
Job Type: Full-time
Pay: RM1,800.00 - RM2,600.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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