Service Support Engineer

Job Description:

• Provide after-sales service support for advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
• Provide solutions and improvement in Production Yield and support Test operations in achieving optimized equipment utilizations
• Identify Assist/Lead technical projects/problem resolutions for customers.
• Identify opportunities for solution business in collaboration with Service Sales team.
• Ensure deliverables in service contracts are met.
• Provide technical inputs to factory for product improvements/new designs.
• Provide consultancy services to customers for equipment performance improvements.
• Assist/Lead equipment integration to customer’s factory automation systems.
• Provide Engineering and Technical support such as debugging test programs and test hardware.

Job Requirement:

• Minimum Degree in Electronics / Electrical Engineering with 4 to 6 years of working experience in semiconductor manufacturing industry.
• Experienced in handling semiconductor ATE equipment such as Tester & Handler.
• Knowledgeable in C++, script programming and 93000 software/debugging tools will be an added advantage.
• Possess Data driven problem solving skill and a quality mindset.
• Understand OEE (overall equipment effectiveness) and drive improvements
• Knowledge in smart factory and production solutioning
• Some experience in project management preferred.
• Strong problem solver with good technical capabilities, good communication skill, self-motivated, customer focus and result oriented.
• Occasional travel required, sometimes on short notice.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Early shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• C++: 2 years (Required)
• Field Service: 1 year (Required)