Field Service Engineer

Responsibilities:

• Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Perform continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment.
• Serve as company liaison with customer on administrative and technical matters for assigned projects.
• Coordinate logistics arrangements and with customer on equipment related matters.
• Respond to customers’ complaints, provides time to solutions to resolve customers’ issues.
• Monitor the performance of the product, provide regular update report and feedback on customer’s service requests.
• Report common complaints of customers to management in order to address the situation for future reference.

Requirements:

• Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent.
• At least 2 years of relevant experience with semiconductor equipment knowledge.
• Strong communication and good interpersonal skills.
• A meticulous, organized and resourceful team player.
• A highly motivated individual who works independently with little supervision.
• Work in cleanroom environment.
• Required to work or on standby during after office hours/weekend/public holiday
• MUST be able to speak in Mandarin and English.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM5,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Early shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• Field Service: 3 years (Required)

Language:

• Mandarin (Required)
• English (Required)