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  4. Click Websites.
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  3. Click Privacy and Security.
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  1. Go to Settings.
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Jobs or company...

Assistant Front Office Manager (Hotel)

Salary undisclosed
Checking job availability...
Original
Simplified

KEY TASK

  • Responsible for managing and leading all areas of the Front Office Reception, Concierge, and Operator
  • Oversees room reservations, room systems, Communication Center, Gymnasium, door lockset & safe box system and Safety & Security matters
  • Revenue and occupancy strategy thinking
  • Set, maintain, and improve departmental objectives, work schedules, budgets, hotel policies and procedure
  • Monitor and supervise department compliance with SOP implementation
  • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
  • Provide leadership, and guidance to the Front Office team, ensuring consistent quality services. Keep employees focused on driving guest satisfaction and enhancing desired financial results
  • Review room inventory and suggest actions for room control
  • Compile and prepare reports.
  • Recruit, manage, train, and develop the Front Office team.
  • Perform Front Desk duties when necessary
  • To decide on problem(s) brought to you concerning their operation.
  • Acknowledge to General Manager immediately.

REQUIREMENT

  • Graduate with a Bachelor's Degree in Hospitality studies or Business Administration.
  • Preferred at least 3 years of experience in the same roles within the hotel industry
  • Good analytical thinking and problem-solving abilities.
  • Strong negotiation, communication, and conflict-resolution skills.
  • Experiences in conducting internal department training, coaching, and counseling
  • Proficiency in basic HR Management Systems, and Microsoft Office, internal ordering systems.
  • Familiar with hospitality POS systems; preferred IDB
  • Fluent in English and Bahasa, speaking and writing (Mandarin speaking is a plus point)

Job Type: Permanent

Pay: RM4,000.00 - RM4,500.00 per month

Schedule:

  • Day shift

Application Question(s):

  • What is your expected salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • Front Office: 7 years (Preferred)
  • Front Office Manager: 3 years (Preferred)

Language:

  • Mandarin (Preferred)
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