Asst. Revenue Manager / E- Commerce

AREAS OF RESPONSIBILITY

Work closely with the Director of Sales & Marketing to ensure the right product is sold for the right price to the right customer through the right distribution channel in order to maximize hotel revenue.

JOB RESPONSIBILIES

• Participates in the development of business strategies for the hotel which are aligned with the overall objectives of the hotel and will maximize hotel revenue.
• Develops and implements strategies that support achievement of the hotel’s goals and process and guidelines for managing the hotel’s pricing.
• Develops the hotel forecast for rooms sold and revenue to enable maximum revenue to be obtained from the available demand.
• Maximises room & banquet revenue by utilising yield management techniques
• Maintains accurate room rate control and availability statuses
• Communicates rate and space availability to the hotel sales team, reservation agents and Worldwide Reservation Services and Communicates package plans and promotion summaries
• Indicates hotel performance through month end report on a timely basis
• Analyze production statistics and yield information to identify potential new business, markets, trends and highlight findings to Sales
• Prepare and present at weekly availability meeting an outline of risks and opportunities relative to meeting room versus bedroom availability
• Record and analyze all refused, lost, cancelled and waitlist business for both rooms and Meetings and implement changes to maximize RevPAR in both area
• Contributes to the planning and co-ordination of hotel housing activities by working closely with the Sales, Catering, Housekeeping and other departments
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Fosters an atmosphere of continuous learning and improvement.
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests

REQUIREMENTS

• Minimum one - three years experience
• Bachelor’s degree preferred
• Strong analytical and organizational skills
• Strong statistical and competitive analysis skills
• Excellent oral and written communication skills
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Strong Microsoft Office suite and reporting system skills

Job Type: Permanent

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Schedule:

• Rotational shift

Application Question(s):

• What is your salary expectation?