Assistant - Customer Care (Sunway 163 Malls)

Job Description:

We are seeking a dedicated and customer-oriented individual to join our team as an Assistant - Customer Care. This role plays a vital part in creating a positive and memorable shopping experience for our visitors. Key responsibilities include:

Customer Interaction:

• Responding promptly to feedback and inquiries through our omni-channel system (CEH), telephone calls, and face-to-face interactions.
• Assisting customers with directions, information, and resolving concerns efficiently and professionally.

Emergency Support:

• Managing emergency accidents and incidents by providing immediate assistance and coordinating with relevant teams.

Communication:

• Making announcements related to mall events, promotions, and important updates to keep customers informed.

Service Assistance:

• Supporting customers with the loaning of amenities, such as strollers, wheelchairs, and umbrellas.
• Handling lost and found cases, including assistance for lost children or senior citizens.

Counter Operations:

• Managing the opening and closing of the customer service counter while ensuring all procedures are followed.

Exceptional Service Delivery:

• Going the extra mile to delight customers, especially during festive seasons, by providing personalized service and memorable experiences.

Why Join Us?

• Be part of a dynamic and supportive team dedicated to delivering world-class service.
• Gain opportunities to grow and develop within a leading organization in the shopping mall industry.
• Contribute to creating exceptional experiences for our customers and the community.
• If you are passionate about customer care and thrive in a fast-paced, service-oriented environment, we would love to hear from you!

Job Requirements:

• Language Skills:
• Proficiency in both written and spoken English and Bahasa Malaysia. Knowledge of additional languages is an advantage.
• Customer Service Experience:
• 2 to 3 years of relevant experience in Customer Service, Hospitality, F&B, or the Hotel and Management industry.
• Interpersonal Skills:
• Excellent communication and problem-solving skills to handle diverse customer needs with empathy and professionalism.
• Location Flexibility:
• Willingness to be based at Sunway 163 (Mont Kiara, KL).