Boutique Manager/Assistant Boutique Manager (Luxury Cosmetics)

The Boutique Manager is responsible for overseeing the daily operations of the boutique, ensuring a high

level of customer service, and achieving sales targets. This role involves managing staff, maintaining

inventory, and ensuring that the boutique's visual merchandising aligns with the brand's standards.

Responsibilities:

• Drive and maximize sales performance to achieve sales targets.
• Monitor and analyze sales performance metrics, and implement strategies to improve sales.
• Cultivate strong customer relationships to drive repeat business and customer loyalty.
• Train and mentor boutique staff, fostering a positive and professional work environment.
• Conduct regular team meetings to align the team with the boutique’s goals and objectives.
• Ensure exceptional customer service standards are consistently met.
• Oversee inventory levels, ensuring that stock is well-managed and adequately maintained.
• Conduct regular stock checks and coordinate with the supply chain team for replenishment.
• Manage the receipt, storage, and organization of merchandise.
• Ensure the boutique's visual merchandising meets brand standards and enhances customer experience.
• Implement seasonal and promotional displays in line with the brand’s guidelines.
• Monitor and maintain the boutique’s overall appearance, ensuring it is clean, organized, and visually appealing.
• Manage the boutique’s budget, including sales, expenses, and profit margins
• Collaborate with the marketing team to develop and execute in-store promotions and events.
• Monitor local market trends and competitor activity, and propose innovative strategies to attract customers.
• Utilize social media and other platforms to promote the boutique and engage with customers.

Requirements:

• Preferred background in luxury fashion, hospitality, beauty, or niche fragrances.
• A minimum of 3 years of experience in managing a retail store team.
• Proficiency in both Chinese and English is required.
• Ability to thrive in a fast-paced, dynamic environment.
• Flexibility to work retail hours, including weekends and holidays.
• Strong team player with the capability to collaborate effectively within a team setting.