Internship - Customer Lifecycle Management (PETRONAS Shop) [RID-00398]

About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose:

Support customers with complaints and questions, give customers information about products and services as well as troubleshoot if any issues arise. Managing incoming live chats and customer service inquiries via email and assessing customer needs to achieve satisfaction.

You will be expected to work 9am - 6pm during weekdays and off on weekends as well as Public Holidays.

In this role you will:

• Responsible for collecting and analyzing customer data such as demographics, behavior and preferences. This can help in identifying trends and opportunities to improve the customer experience.
• Segmentize the customer base into distinct groups based on the customer data and helps in creating targeted marketing campaigns.
• Assist in developing and implementing customer communication strategies, including email marketing and other communication channels.
• Collaborating with other departments such as marketing, sales, product development, data team to ensure a consistent and effective customer experience throughout the customer journey.
• Generating regular reports on customer lifecycle management activities and presenting findings and recommendations to the team or management.
• Assisting in A/B testing and optimization of customer interactions and marketing campaigns to improve conversion rates and customer engagement.
• Document best practices and processes related to customer lifecycle management and recommending improvements for greater efficiency.
• Assist with any related tasks, projects, and other assigned duties as and when deemed necessary.
• Ensure adherence to the compliance of company policies, industry regulations and legal requirements.
  
  

You're a great fit if you have:

• Bachelor's degree in Business, e-Commerce, Management Studies, or a related field (or equivalent experience)
• Minimum of 6 months of internship period and can join us on October 1/October15
• A strong understanding of customer needs and a customer-centric mindset are essential for this role.
• A high degree of accuracy and attention to detail is important when dealing with customer data and communications.
• Good problem-solving skills and the ability to troubleshoot and resolve technical issues
• A proactive and collaborative approach to working in a team-oriented environment
• Familiarity with marketing principles, customer segmentation, and customer lifecycle stages is beneficial.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills..
  
  

What Makes Working With Us Awesome

• Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
• Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
• Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.
  
  

Cool Perks/ Benefits

• Our office elevates our values on the importance of collaboration & engagement. We want our work to be fun and to support this, we have spacious collaboration spaces, a well-stocked kitchen and gaming area.
• Hybrid work arrangement.
• Exciting sport and engagement activities to strengthen employee bonding.
  
  

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.