Senior Service Delivery Lead (F&A Domain)

With a startup spirit and 125,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Service Delivery Lead (F&A Domain)

In this role, you will be responsible for day-to-day operations delivery, drive governance & change management with the client to our clients. This role involves managing a team, optimizing processes, and maintaining high standards of performance and customer satisfaction in Finance & Accounting Operation

Responsibilities

• Lead and manage the day-to-day operations delivery, drive governance & change management with the client in collaboration with all enabling teams; Transitions, Transformation, People
• Ensure period-end close activities are performed according to agreed close schedules and that accounting policies are in compliance with GAAP and stated company norms
• Lead new transition and work on all project deliverables as per defined tollgates
• Work closely with other Accounts Departments to understand business transactions and ensure they are processed and accounted for appropriately and accurately
• Ensure process governance including reporting and analysis to key stakeholders & communicate regularly to discuss operational issues, key metrics
• Review and analyses the team's output for appropriate accounting treatment, completeness, and accuracy-related to general accounting, Reporting, Narratives
• Guide team to prepare quality Narratives and other reporting schedules
• Understand the SOX Regulations and ensure adherence by the teams at all times
• Act as point of escalation to resolve accounting and reporting related issues on time and ensure all queries are dealt with correctly and efficiently
• Evaluate and recommend enhancements to systems or other processes to maximize the use of information system resources to develop comprehensive reporting models
• Provide day to day management of the cross-functional team in assigning and monitoring deliverables, and motivating and leading the teams to enhance performance and work product
• Develop the team through effective performance management and monthly appraisals

Qualifications we seek in you!

Minimum Qualification:

• Bachelor or equivalent degree with accounting or financial management major, CPA preferred, advance degree is a plus;
• Experienced, mature and solid professional with at experience in finance and accounting Ops (all rounded exposure in F&A & Capital Services Financial knowledge)
• The individual should have a proven track record of running operations in a large organization, leading big teams;
• Excellent communication and interpersonal skill

Preferred Qualification:

• Experience in ERP & Legacy
• Prior experience in transition would be preferred
• Experience in handling RTR Tools (eg. Blackline, HFM/ HFC, workflow, etc.)
• Exposure to digital tools in RTR / F&A domain
• Excellent written and verbal interpersonal skills
• Expert capability in generating meaningful insights from large and disparate data sources
• Ability to communicate ideas and analytics concepts
• Experience using Business Intelligence tools such as (PowerBI, Tableau, Qlik)
• Proficiency in MS Office suite
• Impeccable client management skills
• Good analytical and problem-solving skills and ability to handle team and client discussions
• Prior exposure to the complex work environment
• Good People Management skills
• Open to work across shifts as per the business requirement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.