Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Merchant Customer Support

Salary undisclosed

Apply on

Linkedn
Original
Simplified

Role

You will be responsible for assisting the Merchant customer support department in onboarding and retaining merchant customers. The responsibilities include tracking customer enquiries, providing appropriate pricing quotations, giving a good and positive customer experience and managing customer expectations as well troubleshooting. You are also responsible for monitoring merchant performance as well as quantifying top merchants to further retain them.

Responsibilities:

  • Answering to customer inquiries, scheduling meetings and calls, and following up with customers on their onboarding status.
  • Compiling merchant list, updating HOD on merchant status from enquiry to onboarding, and tracking LIVE performance of existing merchants as per instructed.
  • Managing merchant performance tracking tools and compiling reports.
  • Recording transaction trends and liaising with HOD and Operations team to alert on suspicious activities and/or high deviation on merchant processing.
  • Managing customer accounts, following up with customers for administrative purposes and providing troubleshooting assistance, account status and other problems.
  • Performing data entry tasks for transactions, metrics, and other relevant information and maintaining an organized and accessible filing system.
  • Handling administrative duties for the management teams.
  • Reporting any unusual activity to your supervisors.
  • Any other ad hoc as assign

Requirements:

  • At Least Diploma or equivalent, fresh graduates are welcome
  • Preference Tech Savvy candidate and proficient with MS Office Suite, particularly MS Excel
  • Experience in administration and high-volume office work may be advantageous.
  • An understanding of customer satisfaction principles and customer service practices.
  • Strong analytical, organizational and time management skills.
  • Excellent team working, motivational, interpersonal, communication, customer service skills and ability to multitask.
Similar Jobs