Account Coordinator
Salary undisclosed
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- You will be reporting directly to the Assistant Manager of the SEA Credit & Invoicing
- Collaborate with various cross-functional teams, which include but are not limited to, Country Finance,
- Grab Support, and GFB Commercial Operations. Provide extensive support to various countries with an initial focus on Singapore, Malaysia, and the Philippines.
- Managing and executing the billing and invoicing operations and process for GFB:
- Execute GFB Billing and Invoicing operations for our Corporate Billing and GFB-GRAB GIFT Clients.
- Performing an overhaul and reconciliation of data derived from various internal databases, which encompasses but not restricted to the following:
- Oracle Master Data
- Salesforce
- EXIM
- Google Sheets
- Calculation of total invoice amount for all clients including discounts, admin fees, etc.
- Send invoice request via Cognition.
- Portal Upload
- Customer enquiries
- End-to-End billing automation monitoring
- Implement a smooth and flawless billing and invoicing process for all corporate clients to ensure a high rate of client satisfaction.
- Maintain rigid internal Service Level Agreements (SLAs) to deliver top-notch service consistently to all our corporate partners.
- Handle troubleshooting and dispute resolution for all commercial contracts and billing.
- Ensure adherence and compliance on all corporate client billing details (Contracts, Commercial terms)
- Ensure compliance with key controls.
- Ad hoc assignment
The Qualifications:
- Education: Bachelor’s Degree
- Work Experience: Minimum of 2-3 years as a commercial ops or account ops executive, experienced with billing and invoicing within a fast-paced and competitive B2B, SaaS, enterprise corporate or startup environment.
- Ability to work independently, deal with data analysis and increase the operational efficiency of the business.
- Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
- Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.
- Proficiency in client experience and invoicing tools is a plus (Salesforce CRM, Oracle)
- Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)
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