Epicareer Might not Working Properly
Learn More

Account Coordinator

Salary undisclosed

Apply on


Original
Simplified
  • You will be reporting directly to the Assistant Manager of the SEA Credit & Invoicing
  • Collaborate with various cross-functional teams, which include but are not limited to, Country Finance,
  • Grab Support, and GFB Commercial Operations. Provide extensive support to various countries with an initial focus on Singapore, Malaysia, and the Philippines.
  • Managing and executing the billing and invoicing operations and process for GFB:
  • Execute GFB Billing and Invoicing operations for our Corporate Billing and GFB-GRAB GIFT Clients.
  • Performing an overhaul and reconciliation of data derived from various internal databases, which encompasses but not restricted to the following:

- Oracle Master Data

- Salesforce

- EXIM

- Google Sheets

- Calculation of total invoice amount for all clients including discounts, admin fees, etc.

- Send invoice request via Cognition.

- Portal Upload

- Customer enquiries

- End-to-End billing automation monitoring

  • Implement a smooth and flawless billing and invoicing process for all corporate clients to ensure a high rate of client satisfaction.
  • Maintain rigid internal Service Level Agreements (SLAs) to deliver top-notch service consistently to all our corporate partners.
  • Handle troubleshooting and dispute resolution for all commercial contracts and billing.
  • Ensure adherence and compliance on all corporate client billing details (Contracts, Commercial terms)
  • Ensure compliance with key controls.
  • Ad hoc assignment

The Qualifications:

  • Education: Bachelor’s Degree
  • Work Experience: Minimum of 2-3 years as a commercial ops or account ops executive, experienced with billing and invoicing within a fast-paced and competitive B2B, SaaS, enterprise corporate or startup environment.
  • Ability to work independently, deal with data analysis and increase the operational efficiency of the business.
  • Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
  • Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.
  • Proficiency in client experience and invoicing tools is a plus (Salesforce CRM, Oracle)
  • Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)