ServiceNow Solution Consultant (Pre-sales)

Responsibilities:

• Work hand in hand with ServiceNow specialists on the design of innovative solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations
• Perform client facing ServiceNow Service Offering & Product demonstrations
• Provide pre-sales technical support for sales pursuits involving complex business challenges
• Provide solutions based on ServiceNow Platform capabilities to help transform clients' business structures, strategies, and priorities
• Align with ServiceNow principal on finalizing the identified modules and requirements for clients
• Keep up to date on ServiceNow's licensing model (e.g., subscription-based, per-user, per-module).
• Able to negotiate pricing terms, if necessary, to ensure it fits within the budget constraints.
• Organize and develop knowledge base content for sample Solution Designs
• Develop ServiceNow reusable assets and accelerators to be leveraged for sales and delivery
• Conducting product demonstrations, creating proof of concepts (POCs), and showcasing the capabilities of ServiceNow.
• Assist the Delivery team with RFx / Proposal documents, scoping for SOW, timeline, assumptions, resource dimensions.
• Collaborate and lead meetings with executive stakeholders, including C-suite, IT operations, system architects, security professionals, and business leads
• Work with process transformation consultants in designing TO-BE process workflows by firstly assessing and understanding client’s AS-IS situation.
• Communicate platform capabilities into business terms for executive stakeholders

Qualifications:

• Bachelor degree or above in Computer Science, Information Systems or other relevant domains.
• More than 5 years’ experience in ServiceNow Platform solutions & delivery
• More than 3 years’ experience in Pre-sales Capacity.
• ServiceNow Certifications is preferred: ServiceNow Certified System Administrator and Certified Implementation Specialist in ITSM / ITAM / ITOM.
• Must possess deep knowledge and experience in ITSM, ITOM, ITAM.
• ITIL certification is preferred.
• Deep understanding of the ServiceNow platform, including its architecture, capabilities, and integration possibilities.
• Experience in designing end-to-end solutions using ServiceNow, including custom applications and integrations with other systems.
• Management consulting experience is preferred
• Agile software delivery experience is preferred
• Client-facing with persuasion and convincing negotiation skills is a must.
• Critical thinking, problem solving and conflict resolution.
• Team leadership and management.
• Written and verbal communication and interpersonal skills.
• Rich experience in business presentation and persuasion.