Channel Partner Enablement & Support Manager

About The Role

The Global Channel Partner function is responsible for advancing and developing our relationships with Videojet channel partner network to support our growth aspirations. This Enablement and Support Manager is expected to lead and develop the channel enablement and learning programs for the channel partners. In collaboration with multiple cross-functional teams in Videojet, this incumbent will develop and provide the tools, trainings and support structure to empower our Channel Partners with knowledge, processes, and resources needed to achieve growth expectations.

This role reports to: Global Channel Partner Director (based in Singapore)

Direct Reports: None

Key Responsibilities

Salesforce Community Portal

– responsible for the onboarding of channel partners and training of SFDC portal for new users.

• Key person-in-charge to work with SFDC task force in managing licenses, users’ administration and system management, including portal training material.
• Collaborate with functional and commercial teams to build content (products, marketing, technical, etc.) in portal to improve users’ experience.
• Elevate participation of funnel and leads management via training and proactive support.
  
  
  

Commercial Enablement and Learning

– partner with channel partner managers to map skills and knowledge assessment of channel partners’ sales commercial teams.

• Develop the commercial training curriculum for channel partners leveraging the resources from Global Commercial Enablement.
• Manage licensing and roll-out in Learning Management System (e-learning portal).
• Conduct annual audit of commercial knowledge and skills of channel partners together in conjunction with accreditation program.
• Support channel partners in building and retaining knowledge and competency within their teams.
• Support lunch and learn programs to encourage participation from channel partners.
  
  
  

Technical & Service Enablement and Learning

– partner with service and technical support teams for channel partners to map skills and knowledge of channel partners’ service/technical teams.

• Develop the service training curriculum for channel partners leveraging the resources from Global Service and Training.
• Manage licensing and roll-out of e-learning portal (LMS).
• Conduct annual audit of service/technical knowledge and skills of channel partners together in conjunction with accreditation program.
• Support channel partners in building and retaining knowledge and competency within their teams.
  
  
  

Channel and Market Insights, New Product Launches and Training

• partner with channel partner managers to collect market and channel insights, competitive and customer intelligence for building business plans and initiatives.
• Support in the new product development and launches to ensure inputs from channel partners and indirect markets are included meaningfully.
• Collaborate with product managers on launch plans and training to channel partners.
  
  
  

Channel Partner Managers (CPM) Support Network

– responsible for onboarding and training of all channel partners related tools, resources and standard work (including CPTK, SFDC, Leaning programs).

• Build CPM network including organization of quarterly Channel Partner All-Hands meetings, develop best practices, project and application sharing platform.
• Support in the development and launch of Channel Partner newsletters.
  
  
  

Key Requirements

Perfom any other tasks as assigned

• Bachelor's degree in a technical or business field
• 5+ years of product management experience, product life cycle experience preferred
• Strong financial acumen, analytical and organizational skills
• Strong customer-focus and empathy. Able to identify and translate needs into executable channel programs
• Ability to work with and influence cross-functional teams. Excellent collaboration mind-set
• Proficient in SFDC (Salesforce.com) or CRM
• Excellent written and verbal communication skills
• Ability to travel nationally and internationally up to 50% of time
  
  
  

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