Korean Customer Service

Hello! MEXC is looking for Korean Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!

Why us?

• MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
• Competitive salary + bonuses and various benefit & support from company

Job Responsibilities:

• Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
• Timely feedback on the problems existing in the process, collect and sort out problems;
• Strong business sensitivity, able to grasp essential business concepts after receiving training. Cryptocurrency knowledge and experience are preferred;
• Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
• Able to adapt to shift work. / Able to adapt to long night shift work.

Job Requirements:

• Prefer candidate with 1 year customer service experience in cryptocurrency industry/ forex industry.
• Good logical thinking ability, able to judge the real needs of users;
• Proficiency in Korean and Chinese is a must;
• Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
• Effectively adjust communication methods and styles according to different objects;
• Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;