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Customer Service Operation

Salary undisclosed

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Job Description:

Oversees daily team operations to ensure efficient workflow and achievement of team goals.

Sets clear performance targets and tracks progress through regular performance reviews.

Motivates and empowers the team to exceed performance expectations and organizational objectives.

Develops and implements effective work processes to enhance customer experience and team efficiency.

Delegates tasks and responsibilities to optimize team productivity and skill development.

Manages shift operations to ensure optimal staffing and service levels.

Fosters a positive and collaborative work environment that inspires team members to excel.

Contributes to company growth by building a high-performing team and driving customer loyalty.

Collate data & generate monthly report

Requirements:

Candidate must possess at least an SPM or equivalent level

Required language(s) Write in Bahasa Melayu

English will be an additional advantage

Strong leadership skills to give the team direction

Excellent internal communication skills

Confidence and skillful negotiating skills.

Computer literate.

Salary & Benefit:

Permanent Position

5 working days

EPF & SOCSO will be provided

12 days Annual Leave

Medical Leave & Medical Claim

Dental & Optical Allowance

Hostel provided

Company monthly dinner / event