Customer Service Operation
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Job Description:
Oversees daily team operations to ensure efficient workflow and achievement of team goals.
Sets clear performance targets and tracks progress through regular performance reviews.
Motivates and empowers the team to exceed performance expectations and organizational objectives.
Develops and implements effective work processes to enhance customer experience and team efficiency.
Delegates tasks and responsibilities to optimize team productivity and skill development.
Manages shift operations to ensure optimal staffing and service levels.
Fosters a positive and collaborative work environment that inspires team members to excel.
Contributes to company growth by building a high-performing team and driving customer loyalty.
Collate data & generate monthly report
Requirements:
Candidate must possess at least an SPM or equivalent level
Required language(s) Write in Bahasa Melayu
English will be an additional advantage
Strong leadership skills to give the team direction
Excellent internal communication skills
Confidence and skillful negotiating skills.
Computer literate.
Salary & Benefit:
Permanent Position
5 working days
EPF & SOCSO will be provided
12 days Annual Leave
Medical Leave & Medical Claim
Dental & Optical Allowance
Hostel provided
Company monthly dinner / event