Club InterContinental Assistant

What’s the job?

As Club InterContinental Assistant, you’ll demonstrate InterContinental Luxury Fundamental service quality at all times to promote a relaxing and enjoyable environment for our Club InterContinental guests.

Your day-to-day

• Ensures maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.
• Ensures that IHG Rewards Club Members as well as Ambassadors consistently receive all benefits, Club Intercontinental- and repeat guests and other VIP’s receive special recognition and service.
• Gets to know the guest personally (memorise and greet by name) and recognize their preferences in food & beverage and their room preferences (King or Twin Bed, Smoking or Non-smoking, special set ups, etc).
• Ensures that all guests follow the dress code (no hotel slipper and flip flops) and advise parents about no children policy during Happy Hour.
• Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place order.
• Promotes Inter-Hotel sales and in-house facilities (restaurant outlets, swimming pool, gym, SPA).
• Ensures that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene, correct uniforms and name badges as outlined in the staff handbook.
• Has ‘In the Know’ knowledge of the city to be able to offer suggestions if required.
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Participate in IHG training programs for self-development
• Liaises with other departments and necessary outside contractors to ensure excellent service delivery.
• Works as receptionist at Club Reception and fulfil all necessary tasks as mentioned in checklist (prepare arrivals, check bills of departing guests, room inspection, print and send out daily reports, order stock and maintenance inventory, etc).
• Follows the daily operation checklists in order to ensure smooth operation and complete your jobs in order to support your team.

What we need from you

• Fluency in English both written and verbal.
• Friendly and great knowledge about IHG brand and F&B outlet/ foods
• Having self-transportation is an advantage.
• Communication skills are utilized a significant amount of time when interacting with clients and the guests.
• Basic calculation skills are used frequently.