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[No Night Shift] RM 3800 Basic Mandarin-English Speaking L2 Customer Service Executive in Digital Photographic Industry @Pj (Fresh Graduates Are Welcomed)

RM 3,800 - RM 4,000 / Per Mon


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  • Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company’s products.
  • Point of contract for system service requests and queries from copier, printers & scanner users
  • Ability to handle difficult calls in a professional manner.
  • Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
  • Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
  • Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Required at least a qualification of SPM or above
  • Proficient in Mandarin and English is a must
  • Required at least 6 months of experience in Customer Service.
  • Have no issue to be based in office located at Ara Damansara, Petaling Jaya
  • Able to join on the following date: 18 September 2024
  • Willing to work on 5.5 days with 2 days rotational off day basis (including weekend & Public Holiday)
  • Able to commit working on 9 hours shift basis between 7.30am to 6pm (Mon - Fri) and 8am to 5pm (Sat & Sun)
  • Able to multitask on a regular basis
  • Monthly Salary: RM3,800 Basic Salary + up to RM200 KPI Allowance
  • EPF and SOCSO
  • 12 Annual Leave & 14 Medical Leave
  • FREE Shuttle Service (Subang Jaya Komuter 7.45am – 10.15pm and Ara Damansara LRT 8.15am – 9.30pm)
  • NO Night shift
  • Office Location is reachable by LRT
  • Career Advancement Program
  • Well established Cafeteria with variety of food choices
  • Facilities: Pool + Gym + Rest & Relax Zone
  • One month paid training provided