Tele-Sales Inbound (Gd)

• Handle inbound calls and consistently demonstrate appropriate sales and customer experience behaviors throughout each interaction.
• Use a consultative approach to identify customer needs and recommend new products and services that contribute to their success.
• Resolve issues within our Scope of Support (SOS), and guide customers towards third-party solutions or paid consultations as needed.
• Troubleshoot client products effectively to ensure resolution on the first call.
• Achieve key performance metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit exceptional interpersonal skills, and excel in multi-tasking and prioritizing in a high-volume, dynamic environment.

Working Hours: 9 hours per day on a 24/7 rotational shift

Qualifications: SPM or equivalent; fresh graduates are encouraged to apply.

Language Skills: Proficiency in English is required.

Work Days: Five days a week.

Shift Availability: Must be willing to work rotating shifts and on off days.

• Leave Options: Annual and sick leave provided.
• Professional Growth: Opportunities for career advancement.
• Training and Development: Comprehensive training programs available.
• Staff Engagement: Participate in various staff activities.