Digital Operations Executive - APAC

At Warner Music Group we’re all about our people. Our global company is made up of knowledgeable, passionate, and creative individuals. Our commitment to Diversity, Equity and Inclusion fosters a culture where you can truly belong, contribute, and grow. We believe in each individual’s value and encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music – at every stage of their career. We strive to set WMG apart by embracing innovation – an integral part of our company's DNA.

If you have a passion for music and consider a career in the music industry, please join us and be a part of one of the most influential forces in culture today.

A little bit about our team:

WEA Digital Operations is charged with providing elite delivery of our labels’ digital products while providing extraordinary operational partnership, support, and education to our artists, labels, commercial partners, and all Warner Music Group business divisions around worldwide the world with style, flair, and awesomeness.

Key Purpose of Role

Support the Digital Operations Department in account and delivery specific initiatives.

Duties include Troubleshooting Delivery Issues, Account Management and Label Support:

• You will be working with a dynamic and innovative team solving the world’s supply chain operations problems while helping WMG to exploit its exciting catalogue globally
• You will be at the forefront of an ever-growing and ever-changing field as we constantly adapt to the ways people consume music and the accounts that work to provision that media
• You will work on a team where no two days are truly alike and being a digital detective is all in a day’s work.

Here you’ll get to:

• Provision of insight and advice to new and existing partners and affiliates regarding content delivery, XML specifications and other relevant detail relating to the WMG digital delivery process
• Field requests from Warner Music affiliates, global and regional commercial/legal teams regarding operational start up, process and issues within the designated territories
• Distribution of set-up documentation and consolidation of key information required to process internally and externally for account creations/amendments
• Onboard and upgrade partner profiles for digital service providers digital partners
• Compliance checks, weekly progress metrics, delivery health check and resolutions
• Validate products for Apples strict delivery requirements
• Participate in the iTunes Validation Initiative. Vetting new releases before they are delivered to iTunes, validation statistical analysis, enforcing compliance amongst labels and affiliates worldwide
• Participate in bi-weekly Apple Validation Calls and Apple Score Card meetings
• Troubleshoot delivery issues for the Digital Operations team
• Actively participate in weekly Global Digital Operations conference calls, London based team meetings and ad-hoc meetings, providing updates on account status and localised details affecting designated territories
• Attend and participate on conference calls with designated affiliates to discuss new account set-ups and delivery issues for existing partners and forthcoming key projects and releases
• Handle administration: organisation and maintenance of account start up documentation on behalf of the EMEA Digital Operations team
• Provide support with DDEX compliant ERN spec for day-to-day deliveries and XML upgrades
• Actively participating in global and local migration work, systems upgrade and operational support for supply chain tools
• Maintain a strong knowledge of partner services and capabilities
• Build and maintain strong client relationships
• Carry out ad-hoc projects for the EMEA/Global Digital Ops group and other additional duties as required by management

About you:

• Excellent verbal and written communication
• Time Management
• Organization
• Critical Thinking
• Keen eye for detail
• Fast to absorb technical developments/improvements
• Adherence to Compliance and Security
• Relationship building and Customer service focus
• Strong problem solving/decision making skills
• Extraordinary planning and prioritisation
• Amiable
• Curiosity
• Confidence
• 2 years’ professional work experience
• Excellent Microsoft Office Skills required

We’d love it if you also had:

• Bachelor’s Degree Strongly Preferred
• Previous experience of Digital Service Providers/Distribution would be an advantage
• Previous experience of XML would be an advantage
• Genuine interest in Music

About us:

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Please click to the below link for the Applicant Personal Information Protection Notice.

https://www.wmg.com/applicant-privacy-policy