Epicareer Might not Working Properly
Learn More

Technical Support Engineer

Salary undisclosed

Apply on


Original
Simplified

Technical Support Engineer | Mandarin speaking | On site - Malaysia | Up to 18k RM per month

Key Responsibilities:

  • Provide direct technical assistance and problem resolution for customers, dealers, and distributors through phone and email support.
  • Address and resolve issues related to network services, including but not limited to IPSEC/SSL/Open VPN connections, VLAN configuration, VRFs, Access Lists, and various routing protocols such as OSPF and BGP.
  • Collaborate with Mobile Network Operators to diagnose and solve underlying issues.

Requirements:

  • Possesses over 4 years of experience in a Network Operations Center (NOC) or with an Internet/Managed Service Provider.
  • Proficiency in Mandarin
  • Holds a CCNP Enterprise or Service Provider certification (CISCO certification is essential).
  • Skilled in working with Cisco Routers, Switches, and Firewalls.
  • Demonstrates strong technical and analytical abilities.
  • Experienced with monitoring tools like PRTG, with a capability to interpret alarms/alerts to identify issues.
  • Well-versed in Ethernet, TCP/IP routing, Policy-based routing, IPsec/SSL/Open VPN, and VRFs.
  • Proficient in problem analysis and resolution.

Ideals:

  • Can maintain professionalism in client interactions.
  • Innovative, proactive, and adaptable to change.
  • Thrives in a dynamic, fast-paced environment that requires critical thinking and problem-solving.
  • Capable of working independently.
  • Can assist in sales support, guiding resellers and end-users on optimal installation configurations in complex network environments.
  • Excellent written and verbal communication skills in English; proficiency in other languages is a plus.
  • Knowledgeable in routing protocols (BGP, OSPF) and device configuration.
  • Demonstrates strong time management, leadership, and problem-solving skills.
  • Detail-oriented with a commitment to delivering high-quality work.
  • Able to prioritize effectively and collaborate with stakeholders to establish key priorities.
  • Positive attitude towards challenges.
  • Excellent interpersonal and communication skills.