Technical Support Engineer
Salary undisclosed
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Technical Support Engineer | Mandarin speaking | On site - Malaysia | Up to 18k RM per month
Key Responsibilities:
- Provide direct technical assistance and problem resolution for customers, dealers, and distributors through phone and email support.
- Address and resolve issues related to network services, including but not limited to IPSEC/SSL/Open VPN connections, VLAN configuration, VRFs, Access Lists, and various routing protocols such as OSPF and BGP.
- Collaborate with Mobile Network Operators to diagnose and solve underlying issues.
Requirements:
- Possesses over 4 years of experience in a Network Operations Center (NOC) or with an Internet/Managed Service Provider.
- Proficiency in Mandarin
- Holds a CCNP Enterprise or Service Provider certification (CISCO certification is essential).
- Skilled in working with Cisco Routers, Switches, and Firewalls.
- Demonstrates strong technical and analytical abilities.
- Experienced with monitoring tools like PRTG, with a capability to interpret alarms/alerts to identify issues.
- Well-versed in Ethernet, TCP/IP routing, Policy-based routing, IPsec/SSL/Open VPN, and VRFs.
- Proficient in problem analysis and resolution.
Ideals:
- Can maintain professionalism in client interactions.
- Innovative, proactive, and adaptable to change.
- Thrives in a dynamic, fast-paced environment that requires critical thinking and problem-solving.
- Capable of working independently.
- Can assist in sales support, guiding resellers and end-users on optimal installation configurations in complex network environments.
- Excellent written and verbal communication skills in English; proficiency in other languages is a plus.
- Knowledgeable in routing protocols (BGP, OSPF) and device configuration.
- Demonstrates strong time management, leadership, and problem-solving skills.
- Detail-oriented with a commitment to delivering high-quality work.
- Able to prioritize effectively and collaborate with stakeholders to establish key priorities.
- Positive attitude towards challenges.
- Excellent interpersonal and communication skills.
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