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Operation Associate

Salary undisclosed

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  • Ensuring claims are processed within a 24-hour turnaround time.
  • Handling repair-related inquiries from authorized and non-authorized repair centers through phone, email, and chat.
  • Managing logistics partners to meet claims fulfillment deadlines.
  • Coordinating with authorized repair centers on quotations, repair request forms, and invoices for devices sent for repair.
  • Ensuring all required documentation is submitted to the insurance provider for approval.
  • Preparing ad hoc reports using Microsoft PowerPoint.

Requirements

  • Diploma holder with at least 2 years of experience, ideally in the insurance industry.
  • Capable of thriving in a fast-paced environment; independent, customer-focused, results-driven, and disciplined.
  • Adaptable and able to work autonomously with minimal supervision.
  • Skilled in multitasking, effective planning, and meeting deadlines.
  • Willingness to work on weekends and public holidays as part of a rotation schedule.
  • Strong written and verbal communication skills.
  • Exceptional interpersonal, communication, and influencing abilities, with a focus on delivering results.