Operation Associate
Salary undisclosed
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- Ensuring claims are processed within a 24-hour turnaround time.
- Handling repair-related inquiries from authorized and non-authorized repair centers through phone, email, and chat.
- Managing logistics partners to meet claims fulfillment deadlines.
- Coordinating with authorized repair centers on quotations, repair request forms, and invoices for devices sent for repair.
- Ensuring all required documentation is submitted to the insurance provider for approval.
- Preparing ad hoc reports using Microsoft PowerPoint.
- Diploma holder with at least 2 years of experience, ideally in the insurance industry.
- Capable of thriving in a fast-paced environment; independent, customer-focused, results-driven, and disciplined.
- Adaptable and able to work autonomously with minimal supervision.
- Skilled in multitasking, effective planning, and meeting deadlines.
- Willingness to work on weekends and public holidays as part of a rotation schedule.
- Strong written and verbal communication skills.
- Exceptional interpersonal, communication, and influencing abilities, with a focus on delivering results.
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