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Customer Service Executive (Mandarin Speaking)

Salary undisclosed

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Summary: Regular duties involve managing emails, live chats, and miscellaneous tasks related to client inquiries.

  • Communicate with international partners via phone or digital channels about products/services.- Escalate unresolved issues to appropriate departments for further review.- Gather and evaluate necessary information to validate inquiries, identify potential causes, and suggest suitable resolutions.- Update internal and external customers on issue progress and resolutions.- Maintain precise and high-quality responses for ISO9001 compliance.- Adhere to SOP for handling emails, processing orders, and addressing inquiries.- Update daily operations list based on specified requirements.

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  • At least a Diploma of relevant or related academics..
  • Fresh graduates are encouraged to apply.
  • Required skills: Microsoft Office (Word, Excel, PowerPoint)
  • Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.
  • Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
  • Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
  • Willing to work on monthly rotational shift including weekend and public holiday. Allowance will be provided accordingly.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-qinetics-solutions-sdn-bhd-job-customer-service-executive-mandarin-speaking]