Customer Service Executive (Mandarin Speaking)
Salary undisclosed
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Summary: Regular duties involve managing emails, live chats, and miscellaneous tasks related to client inquiries.
- Communicate with international partners via phone or digital channels about products/services.- Escalate unresolved issues to appropriate departments for further review.- Gather and evaluate necessary information to validate inquiries, identify potential causes, and suggest suitable resolutions.- Update internal and external customers on issue progress and resolutions.- Maintain precise and high-quality responses for ISO9001 compliance.- Adhere to SOP for handling emails, processing orders, and addressing inquiries.- Update daily operations list based on specified requirements.
- At least a Diploma of relevant or related academics..
- Fresh graduates are encouraged to apply.
- Required skills: Microsoft Office (Word, Excel, PowerPoint)
- Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
- Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
- Willing to work on monthly rotational shift including weekend and public holiday. Allowance will be provided accordingly.
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